Question 1

How does your medical alert system work?

Accepted Answer

Our devices work for those Subscribers who drive and are out and about frequently by themselves, at home or around their premises. We offer Mobile Help Devices that provide protection wherever they are in the United States, whether they are inside or outside of their home.

Question 2

Briefly describe the in-home and mobile help devices

Accepted Answer

We provide monitored Mobile Devices, where the Subscriber’s location is tracked with or without communication using GPS and/or UTDOA.  The subscriber wears a small, lightweight waterproof device that can be worn on the neck or wrist, which protects them anywhere within the continental United States.  The medical alert device can be worn in the bath and shower. When the button is pressed, we attempt two-way communication with the subscriber. If the Subscriber is unable to communicate, we will dispatch 911 immediately or call a neighbor, friend, or family member who lives close by to check on the Subscriber. We stay on the line until help arrives.

Question 3

What if the User is hearing-impaired or is alone?

Accepted Answer

Communication is not necessary. Thousands of our Subscribers are hearing impaired. We can set up the response procedure when we get the signal to dispatch 911 immediately or contact a neighbor, friend or family member to check on the Subscriber. With the Mobile devices, communication is not necessary because of the tracking capabilities.

Question 4

What if I am unable to press the medical alert button?

Accepted Answer

We offer Fall-Detector devices for our Subscribers who have seizure issues, fainting spells, or are unable to press the button during an emergency.

Question 5

Who responds to my call for help?

Accepted Answer

A Medical Alert specialist at our Care Center will talk with you through the speaker in the medical alert device. If assistance is needed, we will call your local EMS or EMT responders to help. We will even stay on the line with you until help arrives.

Question 6

How would the paramedics get into my home?

Accepted Answer

The lockbox option is the best way for the paramedics to gain entry to the home or apartment. The lockbox is a small, steel box that holds the key. A four-digit code of the Subscriber’s choice is programmed into the lockbox, so that if the paramedics are dispatched, the Monitoring Center Operator provides the lockbox code, and the paramedics enter the home quickly and safely. This method prevents causing damage to the door, locks, or windows. We offer the lockbox as a one-time purchase or monthly rental for a minimal fee or a hidden-key location is also an option.

Question 7

What if I accidentally set off my medical alarm?

Accepted Answer

If the Subscriber accidentally sets off the medical alarm, that’s ok. The Subscriber will just inform the Operator when they respond that the signal should be disregarded.

Question 8

I live in a rural area, can I still be covered?"

Accepted Answer

Absolutely! We are a National company and service is available anywhere in the United States. Some Mobile units might not work in certain locations.

Question 9

How do I begin using the unit?

Accepted Answer

Our mobile GPS device can be connected and tested within a few moments. We send simple, step-by-step instructions. In addition, we are always happy to assist the Subscriber in connecting and testing the unit by calling 1-800-708-0408 to speak with a friendly, knowledgeable Customer Service Representative.

Question 10

How long does it take to get a response after I press the panic button for help?

Accepted Answer

The response time is less than 60 seconds; the average response time is 25-30 seconds.

Question 11

How does the Subscriber handle any type of technical questions or issues with the medical alarm system?

Accepted Answer

The Subscriber should call 1-800-708-0408 if they have any questions or concerns, to assist in troubleshooting, and resolve the issue(s) with a Representative. If we are unable to resolve a problem, we will send a replacement unit right away.

Question 12

How big is the medical alarm unit and pendant?

Accepted Answer

Size varies depending on the model, but none of them are cumbersome.

FAQ

New Client Order Form

*Please fill out form and fax to 1-888-652-6089

Call 1-800-708-0408 for more info

WHY CHOOSE US?

Operate our own 24 hr. Monitoring Centers

Our services are customized to your needs

We stay on the line until help arrives

Our products save lives

Equipment Included at no cost with monthly monitoring program

No long-term agreements

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CONTACT US

Customer Service
1-800-708-0408

Fax: 1-888-652-6089

EMAIL: medguardsolutions@gmail.com

Personalized Care For Everyone